Contact

Complaints Procedure

We aim to provide an excellent service at all times. However, if you are unhappy with the service you have received, please let us know so we can put it right.

Step 1: Contact Us

In the first instance, please contact Facile Finance Ltd directly via complaints@facilefinance.co.uk or 07974 806 571 We will acknowledge your complaint within 3 working days.

Step 2: Escalation to our Principal Firm

As Facile Finance Ltd is an Introducer Appointed Representative of Instant Business Manager Ltd, any complaints regarding regulated credit activities will be handled by their specialist compliance team. You can contact them directly at:

Step 3: Financial Ombudsman Service If you remain dissatisfied with our final response, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS). This is a free and independent service.

 

HOME | ABOUT US | FINANCE PRODUCTS | PRIVACY & DATA SHARING | COMPLAINTS | FAQ’S | DEALER SERVICES | CONTACT US
© 2026 Facile Finance Ltd. All rights reserved.

Financial Disclosure: Facile Finance Ltd (FRN: 751456) is an Introducer Appointed Representative (IAR) of Instant Business Manager Ltd (FRN: 731048). Facile Finance Ltd acts as an introducer only and does not provide financial advice or credit broking services.

All regulated credit activities and finance consultations are performed by Instant Business Manager Ltd, who are authorised and regulated by the Financial Conduct Authority for consumer credit activities. They act as a credit broker, not a lender, and work with a limited number of finance providers.

Commission & Status: Instant Business Manager Ltd may receive a commission or other benefits from a lender for these introductions; however, this does not affect the amount you pay under your credit agreement. All finance is subject to status and income, and is available to UK residents aged 21 and over only.